When is my invoice generated? Invoices are generated and sent to you 14 days before the payment due date.
When will automatic credit card payments be processed? If you have a credit card on file for automatic payments, our system will attempt to capture the payment 1 day before the invoice due date.
What happens if the automatic payment fails? Our system is configured to attempt the payment only once automatically. If that attempt fails, we will not try again automatically. You will need to log into your client portal to pay the invoice manually using a different card or payment method.
Will I receive reminders about my unpaid invoice? Yes. We send several notifications to keep you updated:
Pre-Due Reminder: Sent 7 days before the due date.
First Overdue Notice: Sent 1 day after the due date.
Second Overdue Notice: Sent 2 days after the due date.
How does prorated billing work? If you purchase a new service on or after the 10th of the month, your billing will be prorated. This means you will only be charged for the days remaining in the current month + the full next month.. This aligns your billing cycle so that future full invoices are generated on the 1st of the month
What happens if I miss my payment due date?Important: Our system is set to immediately suspend services on the due date if payment has not been received ("0 days" grace period). You will receive an email notification immediately upon suspension.
How do I reactivate my service after suspension? Reactivation is automated. As soon as your full payment is received and processed, the system will automatically unsupend your account and send you a confirmation email.
When will my account be permanently terminated for non-payment? Please be aware that our termination policy is strict. If an invoice remains unpaid, the account is scheduled for automatic termination 3 days after the due date. Once an account is terminated, data may be unrecoverable.
How does overage billing work? If your service includes usage-based billing (overages), these are calculated on the last day of the month. The charges will be added to your next generated invoice.
